Shopping online, we all do it, it has become the norm in today’s society and the majority of brides are quite comfortable purchasing online. However, shoes are always a tricky one. BUT fear not as this blog post has been designed with this issue in mind and aims to show you how easy it is to buy wedding shoes online with Trousseau.
We have identified 5 of the biggest concerns of brides purchasing shoes online and have all the answers and information regarding these concerns.
What happens if the shoes don’t fit me?
This is the number one problem we hear about when shoes have been purchased online – and sadly we often see a second pair being purchased from us because the first pair purchased online overseas don’t fit. Rest assured, Trousseau is here in New Zealand and we provide an easy to follow set of instructions for trying on your wedding shoes. If they don’t fit it’s easy to call us and talk over the problems so we can work out a solution or immediately send out another size. This allows you to try on the shoes with confidence, protecting both the shoes and the customer. Win/win we say.
I’m not sure the colour will work with my dress?
The majority of Trousseau’s bridal shoe collections are in Ivory or white. These colours work well with most wedding dress fabrics. If for some reason there is a problem it’s easy to send us a piece of fabric and we can help you get the shoes dyed to an exact match. Trousseau is happy to help as much as we can.
I am tossing up between two shoes but live far away from Trousseau’s Auckland showroom?
No problems! Trousseau is happy to send out two shoes if requested, we will refund in full the pair returned as long as it is in the same condition that we sent it.
I am wanting to dye my shoes, but don’t live in Auckland
We can easily accommodate this for you. Once we have confirmed the shoe fits all we need is a swatch of fabric that you want the shoe colour to match. We can liaise with our preferred shoe dyer on your behalf.
HELP, I need wedding shoes but just don't know where to begin
We love talking and emailing with brides who need a little help and guidance with their purchase. We can work with you every step of the way to make sure you are 100% happy with the final decision.
Even if you are not sure if you want a strappy sandal or closed toe boot, we can discuss the options and decide on the best shoe for you.
Trousseau prides itself on operating a very successful online store (it’s not unheard of to be arranging special couriers to get a pair of shoes out to a bride in desperate need!!) distributing shoes around New Zealand and Australia.
If you were contemplating buying online, but were a little bit apprehensive about it, we hope this post has helped a little. Also please call us as we do as many online sales via the phone as we do on the website. We find that personal conversation can make an enormous difference. We thought we would finish up with a few quotes from our customers:
“Thanks so much for organising my wedding shoes for me. They arrived in the post in plenty of time for my dress fitting. They also look great. I think the size is perfect. ... I really appreciate your effort. I have even given your details to another friend of mine who is getting married soon.”
“I have received my shoes.... thank you very much, they are the perfect fit and were the shoes that I had been desperately trying to find in my size. Thank you very much for your prompt responses they were much appreciated...”
“I just wanted to say thank you for the awesome shoes. I was really impressed by the quick and efficient service. They are exactly what I was looking for and they look great. I will be recommending you to all my friends. Thanks once again.”
Trousseau Bridal & Evening Shoes LOVES everything bridal shoes! To find your perfect shoes, we encourage brides in Auckland to come into our Showroom at B2/1 Beresford Square, Central Auckland, Friday & Saturday 10am - 5pm and other times by appointment. For those brides around the country, visit our website and experience for yourself our attention to detail and excellent customer service. All information in this blog is original and the property of Trousseau Bridal & Evening Shoes.